iLottery Issues & Questions
For issues with your account, account upgrades and purchasing Keno or eInstants:
Please call our PLAYER SUPPORT LINE:
Please direct all player support issues to the above phone number. Do not send player support issues by feedback.
Contact Us
If you are unable to find the information you need on our website, please contact us.
- By Mail: Rhode Island Lottery, 1425 Pontiac Avenue, Cranston, RI 02920
- By Phone: 1-401-463-6500
- By Fax: 1-401-463-5669
- By Email: Feedback Form
Hours of Operation
- Monday 8:00 a.m. to 4:00 p.m.
- Tuesday 8:00 a.m. to 4:00 p.m.
- Wednesday 8:00 a.m. to 4:00 p.m.
- Thursday 8:00 a.m. to 4:00 p.m.
- Friday 8:00 a.m. to 4:00 p.m.
- Saturday Closed
- Sunday Closed
Access to Public Records
Use the below links for information on accessing public records.
Directions to Lottery Headquarters
The Trip Planner will help you find the best RIPTA bus route to get to the Rhode Island Lottery. Simply type in your starting address in the "From" tab, then type 1425 Pontiac Avenue, Cranston in the "To" tab. Select the date and time you plan on traveling from the drop down menus and then click "Get Directions." The Trip Planner will tell you how to get here using RIPTA. Please plan to arrive at your stop at least 5 minutes early. Service may be affected by traffic, construction, accidents or weather conditions. Questions? Contact RIPTA`s Customer Service Department at 1-401-781-9400 or CustomerRelations@RIPTA.com.
The Rhode Island Lottery is served by Routes 21 (Reservoir) and 22 (Pontiac Ave.).
Visitor and handicapped parking is available near the entrance to the building.
From Interstate 95 South:
Take Exit 31B (previously 14B) to Route 37W toward Cranston.Stay in right lane to take Exit 1E (previously 3) to Pontiac Avenue.
Turn left onto Pontiac Avenue and continue for 1/2 mile.
The Rhode Island Lottery Headquarters is on the right.
From Interstate 95 North:
Take Exit 31B (previously 14B) to Route 37W toward Cranston.Get in right lane to take Exit 1E (previously 3) to Pontiac Avenue.
Turn left onto Pontiac Avenue and continue for 1/2 mile.
The Rhode Island Lottery Headquarters is on the right.
